writers.com email problems

Class Mail

If you have not received a "Welcome" message from us by midnight U.S. Pacific Time on the start date of your class, please contact us at writers@writers.com. You can also check your spam, bulk, or junk mail folders. If you find the email there, your ISP or your own software spam-blocker or filters are diverting our email. Check our list below if you do not already know how to remedy this. Our class mail, however, is on a private list server and comes from serve.com rather than writers.com.

Newsletter

First, make sure you are subscribed to our newsletter's mail list. Just re-subscribe to make sure.

Sometimes, for a variety of reasons, eddresses "drop off" our list. One of the most common reason is that you are using a "free" email ISP like Yahoo! or Hotmail with small email capacity. The boxes quickly get "full" and incoming email "bounces." Sometimes folks simply don't check the eddress they are using for subscriptions very often and, even with larger capacity, they still fill up.

This is why we ask that you subscribe using the eddress you check most often. Remember -- we never allow any email other than our monthly schedule (around th first of the month) and our newsletter (mid-month) to be sent to an subscribed eddress.

ISPs

Some email providers filter messages based on content, subject line, or the sender's eddress and may put your email into the a bulk or junk mail folder. Please make sure "writers.com" is on your "approved sender" list or "whitelist" and/or in your "address book." Occasionally an ISP will institute mail controls that block your email completely without your knowledge. We often do not even receive notice of such a block. The only solution to this problem is for you to be aware what triggers your ISPs blockage and make sure they understand you want to receive our email.

Spam Blockers/Filters and Email Software

If you have recently installed a new program to help defeat spam or new email software, make sure you check the settings. The "defaults" are often much more restrictive than you might wish. Please see our very general suggestions to get started.

Checking for Lost Mail

AOL Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "This is Not Spam." This will help future messages to get through.

To avoid accidentally filtering email:
Click Mail in the toolbar at the top of your AOL window
Select Block Unwanted Mail
Click Custom Sender List
Select Allow only the senders and domains listed below
Enter this domain: writers.com
Click Save

Hotmail Users:
Please check your "Junk email" folder. If you find our email there, select the confirmation message and click "Not Junk." This allows our future messages to get through. To avoid accidentally filtering our future messages:

Click Mail, then Options (next to the Help link)
Click Junk email Protection
Click Safe List
Enter this domain: writers.com
Click Add

Yahoo Users:
Please check your "Bulk Mail" folder. If you find our email there, select the confirmation message and click "Not Spam." This will allow future messages to get through.

Gmail Users:
Please check your "Spam" folder. If you find our email there, select the confirmation message and click "Not Spam." This will allow future messages to get through.

Outlook 2003 Users:

Select Actions from the top menu bar, then select Junk email followed by Junk email Options.
Select Safe Senders, then Add.
Type writers.com and click OK.
Type and click OK.
Click OK.

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